Customer Satisfaction: My goal is to deliver an excellent quality product, constructed from premium quality components to ensure the customer is, and remains satisfied with the purchase as stated below in the mission statement.
Customer loyalty has been, and still is, the keystone in making any business a great success. To gain customer loyalty, you must first gain customers. You then need to make them feel secure in their purchase and be willing to become part of your repeat customer base.
Your new rod is quite an investment of hard-earned funds, and therefore it is expected that the customer will take responsibility for his or her actions while using, storing, cleaning and assembling the rod. This will minimize the inconvenience of being without a rod for an extended period of time. Please read the section on Rod Care & Storage for some tips on protecting your investment.
Since I do not mass produce these fly rods, I do not have the luxury of being able to offer a "no fault, no questions asked" repair policy. Each rod is painstakingly constructed one at a time for the customer using components that I feel confident about when I build the fly rod. If I don't think they're good enough, I won't use them. When the rod leaves my shop, it's the best it can be!!
I intend to make every effort, within reasonable limits, to ensure the fly rod you purchased remains in proper working condition for the original customer for a period of three years from the date of delivery. I keep digital and hardcopy files of all rods created so the information can be readily available to me if adjustments need to be made. Misuse, intentional breakage, normal wear & tear and furthur modifications performed by someone other than myself will not be considered for non-fee repairs.
In the case of a broken rod within the above stated time period, and after my inspection, I will always do one of the following: A. Offer a new rod at a discount B. Offer a credit for the broken rod to be applied to a new purchase, or in some cases, C. repair or replace the rod at my discretion at no charge. I must reserve the right to limit the full replacement option to one (1) replacement per customer, per rod purchased.
Repairs for accidental damages will be quoted and then submitted to the customer for approval prior to starting any repair work. Repairs needed due to normal use and the ravages of time will be quoted as needed.
For proper and prompt processing, please include your name, address, phone number, e-mail address and a CC number w/ expiration date or PayPal address to cover the $45.00 fee for return shipping, handling, and processing of the repair claim to and from my shop.
For any repair issues, the entire rod and all components, even if they are in pieces, along with the case must be returned to me for processing. I in turn, may wish to send the broken pieces on to the manufacturer if I feel a more technical inspection of the failure is needed.
Delivery time for the replacement fly rod will be determined at the time of the claim resolution and will be based on the current order load. This warranty is limited to the original owner and is not transferable.
Returns: Please realize that this rod is a custom built, personalized one-of-a-kind fly rod that you and I designed together and may not be suitable for someone else. So please purchase responsibly.
